Policies

Existing clients can earn a 20% discount on their next standard service appointment for each new client they refer. This discount is cumulative—meaning two referrals provide a 40% discount, and five referrals earn a completely free tuning! Please note that the discount will be applied once the referred client's appointment has been completed.

We accept a variety of payment methods, including cash, check, Zelle, Venmo, PayPal, and Cash App. An estimated cost will be provided during the scheduling process prior to your appointment, and any necessary adjustments will be presented to you for approval during the service appointment. Payment must be completed in full at the conclusion of the appointment. If payment is not finalized before the technician departs, a late fee equal to 25% of the appointment cost may be added to your balance.

These cancellation, late, and "no-show" policies are designed to respect both your schedule and the technician's time. When you book an appointment, that specific time slot is reserved exclusively for you, preventing others from scheduling. Additionally, traveling to a site where services cannot be completed results in a significant loss of time and resources. Consequently, the appointment fee covers scheduling, logistics, and travel expenses, in addition to the actual service.

• Notice Period: All cancellations must be communicated to your technician at least 24 hours before the scheduled start time. Cancellations made within 24 hours are subject to a $100 fee. Appointments may be rescheduled once within this 24-hour window, but a second cancellation or rescheduling will trigger the $100 fee.

• Access Issues: If the technician arrives at the agreed-upon location but is unable to access the piano, the full price of the appointment must be paid.

• No-Show Policy: An adult (18 or older) must be present within 15 minutes after the start of the appointment. If no one is available, the appointment will be deemed canceled, and you must pay the full service price plus a $100 "no show" fee.

• Account Standing: You may not book a new appointment while you have any outstanding late payment, cancellation, or "no show" fees.

• Exceptions: Cancellation fees may be waived in the case of an emergency or at the technician’s discretion.